Frequently asked questions
Answers to the questions we are asked most often.
How do I place an order?
Add products to the cart, go to checkout, enter your contact and delivery details and confirm the order. You do not need an account.
Where can I see my order status?
On the order page: you get its link when you place the order. If you ordered with an account, the order is also under “My orders”.
How do I pay for my order?
By card online on the order page. More on the “Delivery and payment” page.
How long does delivery take?
Usually 1–3 days after dispatch. The methods and costs for your address are shown at checkout.
Can I cancel my order?
You can cancel an unpaid order on the order page. If you have already paid but the order has not been dispatched yet, write to us.
How do I return an item?
Within 14 days of receiving it, if it has not been used. All conditions are on the “Returns and exchanges” page.